Terms of service
Last Updated: June 2026
Welcome to HillKart Shillong. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue use of our website and services.
1. About HillKart Shillong
HillKart Shillong is an online retail platform that offers a variety of products including footwear, fashion accessories, lifestyle products, and other consumer goods. Our goal is to provide customers with quality products, competitive pricing, and a reliable shopping experience.
We reserve the right to modify, suspend, or discontinue any product, service, feature, or portion of the website at any time without prior notice.
2. Acceptance of Terms
By accessing our website and placing an order, you confirm that:
You are at least 18 years of age or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You agree not to misuse or interfere with the operation of our website.
Your continued use of the website constitutes acceptance of these Terms and any future updates.
3. Product Information
We make every effort to ensure that product descriptions, specifications, pricing, colors, images, and availability are displayed accurately.
However:
Actual product colors may vary due to screen settings and lighting conditions.
Product packaging may differ from displayed images.
Minor variations in design, color, branding, or packaging may occur depending on supplier availability.
Product images are for illustration purposes and may not always represent exact packaging or accessories.
We reserve the right to update product information at any time without prior notice.
4. Pricing Policy
All prices displayed on our website are listed in Indian Rupees (INR).
While we strive for accuracy, pricing errors may occasionally occur. In such situations, HillKart Shillong reserves the right to:
Correct pricing errors.
Cancel affected orders.
Issue refunds where applicable.
Refuse fulfillment of incorrectly priced orders.
Prices may change without prior notice based on market conditions, supplier costs, promotions, or business requirements.
5. Order Placement and Acceptance
Submitting an order does not automatically guarantee acceptance.
HillKart Shillong reserves the right to:
Verify customer information.
Request additional verification.
Refuse suspicious orders.
Cancel duplicate orders.
Reject fraudulent transactions.
Limit quantities purchased per customer.
An order is considered accepted only after it has been processed and prepared for shipment.
6. Cash on Delivery (COD)
We offer Cash on Delivery (COD) on eligible products and serviceable locations across India.
Customers choosing COD agree to:
Provide a valid contact number.
Provide a complete delivery address.
Be available to receive the shipment.
Pay the full order amount at delivery.
Repeated refusal of COD orders, fraudulent orders, fake orders, or intentionally providing incorrect information may result in restrictions on future purchases.
HillKart Shillong reserves the right to disable COD for specific customers, locations, or products.
7. Shipping and Delivery
We work with third-party logistics and courier partners to deliver orders.
While we strive to deliver products within estimated timelines, delays may occur due to:
Weather conditions
Natural disasters
Public holidays
Transport disruptions
Courier issues
Government restrictions
Remote delivery locations
Delivery timelines displayed on the website are estimates and are not guaranteed.
HillKart Shillong shall not be liable for delays caused by external factors beyond our control.
8. Returns, Exchanges, and Refunds
Customer satisfaction is important to us. However, due to the nature of our fulfillment process, returns and exchanges are accepted only under specific circumstances.
Returns or exchanges may be approved when:
Wrong product is delivered.
Wrong size is delivered.
Product arrives damaged.
Product arrives defective.
Product received is substantially different from the product ordered.
Returns will not be accepted for:
Change of mind.
Personal preference.
Incorrect size selected by the customer.
Used or worn products.
Products without original packaging.
Requests submitted after the allowed reporting period.
9. Mandatory Unboxing Video Policy
To ensure fair resolution of disputes and prevent fraudulent claims, customers must record a complete unboxing video when opening the package.
The video must:
Start before opening the package.
Clearly show the shipping label.
Show all sides of the package.
Show the package being opened.
Clearly display the received product.
Be recorded continuously without edits, cuts, or interruptions.
Claims regarding missing items, wrong products, damaged items, or defective products may be rejected if a valid unboxing video is not provided.
This policy protects both customers and HillKart Shillong from fraudulent activities.
10. Intellectual Property Rights
All content on this website, including but not limited to:
Logos
Branding
Product descriptions
Website design
Graphics
Images
Text
Layouts
are the intellectual property of HillKart Shillong or their respective owners.
Unauthorized copying, reproduction, distribution, modification, or commercial use is strictly prohibited.
11. User Conduct
Users agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to systems.
Upload malicious software.
Engage in fraudulent transactions.
Harass staff or other users.
Violate applicable laws or regulations.
Violation of these terms may result in suspension or termination of access.
12. Limitation of Liability
HillKart Shillong shall not be liable for:
Indirect damages.
Consequential damages.
Loss of profits.
Loss of data.
Delivery delays.
Third-party service interruptions.
Our maximum liability shall not exceed the amount paid by the customer for the product in question.
13. Third-Party Services
Our website may utilize third-party services including:
Payment gateways
Courier providers
Analytics services
Advertising platforms
Customer support tools
We are not responsible for interruptions, errors, or issues caused by third-party services.
14. Privacy and Data Protection
Customer privacy is important to us.
By using our website, you consent to the collection, processing, and storage of information necessary to:
Process orders.
Provide customer support.
Improve services.
Comply with legal obligations.
For more information, please refer to our Privacy Policy.
15. Force Majeure
HillKart Shillong shall not be responsible for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Fires
Strikes
Government actions
Internet outages
Transportation disruptions
16. Modifications to Terms
We reserve the right to update, modify, or replace any portion of these Terms at any time.
Changes become effective immediately upon posting on the website.
Customers are encouraged to review these Terms periodically.
17. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in India.
18. Contact Us
If you have any questions regarding these Terms of Service, orders, products, returns, exchanges, or refunds, please contact us through our Contact Us page.
We are committed to providing professional customer service and will do our best to assist you.
Agreement
By accessing, browsing, registering, or placing an order on HillKart Shillong, you acknowledge that you have read, understood, and agreed to these Terms of Service in their entirety.