Privacy policy

Last updated: May 26, 2026

HillKart Shillong operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated online shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you.

We may collect the following information:

Name, address, shipping address, billing address, phone number, and email address
Payment and transaction information
Order history and shopping preferences
Communications and customer support inquiries
Device information such as browser type, IP address, and device identifiers
Website usage and browsing activity

How We Collect Information

We may collect personal information:
Directly from you when you place an order, create an account, or contact us
Automatically through cookies and website technologies
From third-party services used for payments, shipping, analytics, and marketing

How We Use Your Information

We use your information to:
Process and deliver orders
Provide customer support
Improve our website and services
Send updates regarding your orders
Offer promotions, advertisements, and marketing communications
Prevent fraud and maintain website security

How We Share Information

We may share your information with trusted third-party providers for:
Payment processing
Shipping and order fulfillment
Website hosting and analytics
Marketing and customer support

We may also disclose information if required by law or to protect our rights and services.

Returns, Refunds & Order Policy

Welcome to HillKart Shillong. We are committed to providing quality products and a smooth shopping experience for all our customers. Please read our Returns, Refunds, and Order Policy carefully before placing an order.

Order Confirmation

All orders placed through our website are subject to verification and acceptance. Once an order is successfully placed, customers will receive an order confirmation. HillKart Shillong reserves the right to cancel or refuse any order in cases of suspected fraud, incorrect pricing, stock unavailability, or other unforeseen circumstances.

Quality Assurance

Every product is carefully inspected and quality-checked before it is packed and shipped. We strive to ensure that all items reach our customers in excellent condition and exactly as described on our website.

Returns & Exchanges

As we operate through a reseller and fulfillment model, returns and exchanges are accepted only under specific circumstances.

Customers may request a return or exchange if:

The wrong product was delivered.

The wrong size was delivered compared to the order placed.

The product arrived damaged or defective.

The product received is significantly different from the product ordered.

Returns or exchanges will not be accepted for:

Change of mind after delivery.

Incorrect size selection made by the customer.

Normal variations in color due to screen or lighting differences.

Minor packaging damage that does not affect the product.

Products that have been used, worn, washed, altered, or damaged by the customer.

Mandatory Unboxing Video Requirement

To protect both customers and our business from fraudulent claims, a complete 360-degree unboxing video is required for all return or exchange requests.

The video must:

Start before opening the package.

Clearly show the shipping label and package condition.

Show the package being opened from all sides.

Clearly display the product received.

Be recorded in a single continuous video without cuts or edits.

Claims submitted without a valid unboxing video may be rejected.

How to Request a Return or Exchange

If you receive a damaged, incorrect, or defective item, please contact us within 24 hours of delivery.

To submit a request:

Visit our Contact Us page.

Provide your order number.

Describe the issue clearly.

Attach photographs of the product.

Attach the complete 360-degree unboxing video.

Our support team will review the request and respond as soon as possible.

Approval Process

Once your request is received, our team will verify the information provided. If the claim is found to be valid, we will arrange an appropriate solution, which may include:

Product replacement.

Size replacement (if the incorrect size was shipped).

Exchange for the correct product.

Refund, where applicable and approved.

HillKart Shillong reserves the right to approve or reject any return request based on the evidence submitted.

Refund Policy

Approved refunds, if applicable, will be processed to the original payment method or through another mutually agreed method. Refund processing times may vary depending on payment providers and banking institutions.

Shipping charges, if any, are generally non-refundable unless the error was caused by HillKart Shillong.

Contact Us

If you have any questions regarding your order, returns, exchanges, or refunds, please contact us through our Contact Us page. Our team will be happy to assist you.

By placing an order on HillKart Shillong, you acknowledge that you have read, understood, and agreed to this Returns, Refunds & Order Policy.

Third-Party Services

We may use trusted third-party services for payment processing, website hosting, analytics, shipping, and customer support to provide and improve our services.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Data Security

We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.

Your Rights

Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Email: hillkartshillong@gmail.com